support: n. After-sale handholding; something many software
vendors promise but few deliver. To hackers, most support people
are useless -- because by the time a hacker calls support he or she
will usually know the software and the relevant manuals better than
the support people (sadly, this is _not_ a joke or exaggeration). A
hacker's idea of `support' is a te^te-a`-te^te with the software's
designer.
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